Our History

Thirty years ago we started designing database systems to provide call centers with easily accessible information for members of Taft-Hartley Fund Offices. Qualified members would be able to telephone the Fund Office and receive up to the minute information on their benefits and other pertinent data. Of course this service was only available during regular business hours or by employing multiple shifts of Customer Service Representatives (CSRs). Interactive Voice Response Systems (IVR) and the Internet were simply not yet available. The business ready microcomputer did not exist.

Our Growth

As computer technology advanced, we took advantage of the appropriate special new tools in order to improve our systems. Interactive Voice Response was a dramatic leap forward as we implemented this technology in our systems, thereby allowing 24/7 access to benefits information and at the same time reducing the telephone call burden on the call center personnel. As the Internet became available, this too has been incorporated into our systems.

Our Successes Today

Today our products concentrate on the voice and internet communication systems necessary to provide continuous benefits information to members of labor unions, employees of public and private sector organizations, and to appropriate providers of benefits services. We constantly improve our products as technology advances and client requirements change and evolve.